Who We Are
Our Story
Our Approach
Our Approach
Instant Home Care was founded by a group of passionate cleaners who wanted to make a difference in the home cleaning industry. We started with a small team, and over the years, we have grown into a reputable cleaning service provider in the area.
Our Approach
Our Approach
Our Approach
At Instant Home Care, we believe that every home is unique, and therefore, requires a customized cleaning approach. We work closely with our clients to understand their needs and preferences, and we tailor our services to meet those needs.
Our Services
Our Approach
Our Services
We offer a wide range of home cleaning services, including regular cleaning, deep cleaning, move-in and move-out cleaning, and more. Our services are affordable and flexible, and we strive to provide our clients with the best value for their money.
Our Story
Privacy Policy
Our Services
Instant Home Care was founded by a group of passionate cleaners who wanted to make a difference in the home cleaning industry. We started with a small team, and over the years, we have grown into a reputable cleaning service provider in the area.
Why Choose Us
Privacy Policy
Privacy Policy
At Instant Home Care, we are committed to providing our clients with the highest level of cleaning services. Our team of experienced professionals is dedicated to delivering exceptional results every time. We use only eco-friendly products and practises to ensure the safety of our clients and the environment.
Privacy Policy
Privacy Policy
Privacy Policy
PAYMENTS
- 1. Payment for Monthly Services, charges and Security Deposit is requested to be paid on the day of the domestic help services started.
- 2. Payment For daily service can be made in online on before of the service.
- 3. Payment can be made by online payable to Instant Home Care
- 4. Payment can be made with debit or credit card over the phone (This need to be made in advance). If payment is made by credit card 3% surcharge will apply. Instant Home Care will not share the Client’s card details with a third party.
- 5. The Client's agrees and authorizes Instant Home Care to charge any outstanding amount owed to Instant Home Care with regards to the domestic help services provided plus travelling and congestion charges fees (if any) and up to the total amount of the booked services to the debit/credit card the Client's has provided.
- 6. Client understands that any ‘late payments’ may be subject to additional charges.
- 7. If payment is not made after 10 days of invoice then the account will be passed to a collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts. 8. All payments must be made in rupees.
COMPLAINTS AND CLAIMS
COMPLAINTS AND CLAIMS
COMPLAINTS AND CLAIMS
1. Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no replacement of domestic help services. We act as fast as we can to lodge a police complaint.
2. Instant Home Care requires the presence of the Client or his/hers representative in the beginning and at the end of the domestic help services session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the domestic help services, Instant Home Care will re-clean any areas and item/s before the completion of the service on the same day
3. If the Client has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the domestic help services job has been done.
4. Instant Home Care may take up to 5 working days to respond to a complaint.
5. Instant Home Care will not accept a complaint based on an Inventory check report, filed more than 24-hour after the domestic help services session.
6. Complaints are accepted in writing (letter, e mail or Fax). Complaints must be reported on completion or in the following 24-hour.
7. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
8. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a INR 300 per household liability limit.
9. Client should appreciate that carpets often will not have a consistent appearance after domestic help services by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and domestic help services cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. Instant Home Care will use its best efforts provide a good result but Clients are asked to be aware of these limitations which are common to all domestic help services operations.
10. In case of damage Instant Home Care will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired Instant Home Care will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel.
11. Instant Home Care reserves the right not to be responsible for: delay for a domestic help services visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power and suitable domestic help services materials and/or equipment in full working order provided by the Client, third party entering or present at Client’s premises obstructing the domestic help services process, accidental damages worth up to INR 18000 or less.
INSURANCE
COMPLAINTS AND CLAIMS
COMPLAINTS AND CLAIMS
INSURANCE
1. Instant Home Care has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Instant Home Care, reported within 24 hours of service date.
2. Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc. any other items, instability of which the Client is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the domestic help about appliances that are poorly fixed or not in full working order.
3. Instant Home Care reserves the right to refuse to share any of the confidential company’s documents.
CLIENT SATISFACTION
COMPLAINTS AND CLAIMS
CLIENT SATISFACTION
1. Client understands that he/she is not entitled to any refunds.
2. If the Client is not satisfied with the service provided and a complaint has been placed in the stated 24 hours after the job has been completed, Instant Home Care reserves the right to return a domestic help and re-serve any areas and items to Client’s satisfaction. Therefore the Client must allow the domestic help to be returned and he/she should be at present at all times during the re-service visit.
3. Instant Home Care reserves the right to return a domestic help not more than once.
CANCELLATION
AFTER CANCELLATION OF DOMESTIC HELP SERVICE
CLIENT SATISFACTION
1. Client may cancel the scheduled job up to 24 hours prior to the agreed start time.
2. Client agrees to pay 50% of the quote as a cancellation fee if he/she cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
3. Clients agrees to pay 50% of the quote as a cancellation fee in the event of a lock- out cased by our domestic helps being turned away; no one home to let them in; no water or power available at Client's premises or problem with clients keys. If keys are provided they must open the lock without any special efforts or skills.
4. If an initial deposit has been paid to Instant Home Care then Client agrees that deposit funds may be used to cover the cancellation fee.
AFTER CANCELLATION OF DOMESTIC HELP SERVICE
AFTER CANCELLATION OF DOMESTIC HELP SERVICE
AFTER CANCELLATION OF DOMESTIC HELP SERVICE
By entering into a service agreement with Instant Home Care., the Client agrees that after the termination of the domestic help services service he/she will not hire or use any domestic services provided by a present or past domestic help introduced to the Client by the company. If the Client wishes to hire or use domestic services provided by such a domestic help then he/she must pay a referral fee of INR 15000.
These terms and conditions shall be governed by the relevant India law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the India. Instant Home Care. reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
GOVERNING LAW; DISPUTE RESOLUTION
Clients agrees that all matters relating to access to the site or use of the services, including all disputes, will be governed by the laws of the India and by the laws of the Jharkhand State without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Jamshedpur city, East singhbhum, and waive any objection to such jurisdiction or venue.
Terms & Condition
AFTER CANCELLATION OF DOMESTIC HELP SERVICE
AFTER CANCELLATION OF DOMESTIC HELP SERVICE
Instant Home Care reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
By ordering Instant Home Care service by telephone, e-mail, or its website the Client agrees to be bound by Instant Home Care terms and condition. •
- 1. Please pay 50% of total Instant Home Care charge (Live in/Live Out. Minimum delivery time is 30 working days and the amount is Non Refundable) Once candidate is finalized after all documentation you need to pay 50% of monthly charge before the candidate joins. Balance 50% need to pay after 3 days of check in period. There are three replacements in annual plan (Replacement time is 21 to 30 working days). •
- 2. However, we basically charge on the basis of deployment hours such as 4, 6, 8, 10, and 12 hours of domestic help and are fixed (refer above).
- 3. Deploy someone 24/7 is not a service but it's more of a responsibility from both sides (Client and candidate as well). We do lots of investment, we do lots of tie-ups, we do lots of development, we do lots of training, we run daily campaigns, and we are 20 in house staff and 130 associates all over India. Basically it’s not a service charge but a kind of investment that we do to avail you the service whether you take it for 1 month or 1 year or more, the investment will be the same. •
- 4. The standard pay out for maid is between 250 to 400 Rs per day. The standard pay out for cook is between 300 to 500 Rs. per day. The standard pay out for nurse/Attainder /Elder Care/Child care is between 400 to 800 Rs per day. The standard pay out for drivers is between 400 to 600 Rs per day. •
- 5. We take a minimum of 30 working days to 45 working days to deploy manpower according to the requirement to the client’s place. However it can be done in 2 days but necessary time for screening and verification is must and also the time may extend in case the location or area is blacklisted or improper or not suitable or travelling issue for maid to work. •
- 6. We will not be able to refund the registration amount paid by the client in case we are deploying the domestic help, but you are not hiring them. •
- 7. (Balance Amount) will be paid by the client on the very first day of the date of joining of domestic help. •
- 8. No refund request will be considered at any/all conditions when domestic help deployed at client’s place worked more than 5 days but replaced throughout the year. •
- 9. Clients can interview, observe attitude, explain work culture and work, negotiate salary and verify by submitting photo ID to the nearest police station of domestic help before deploying to their house to avoid any issue. •
- 10. We do all kinds of verification of domestic help including, police, residential and background. We request clients to submit relevant documents of the domestic maid to the nearest police station to avoid future allegations. •
- 11. We also request clients to send us their police verification or character certificate to avoid future allegations by domestic maid or by their families. •
- 12. Clients get the first 5 days of time to check whether the domestic help is according to the requirement or not. If not satisfied with the work, the client will get a replacement for free within 21 days of minimum time for this client to send back the maid by offering her a traveling ticket as well as the 5 days salary ASAP. •
- 13. If not checked within 7 days of time or in case found inappropriate later, then a minimum of 60 days time will be taken for replacement also one month salary to be paid to domestic help as well. Or client and domestic help can settle the situation mutually. •
- 14. We are committed to provide manpower services and don’t guarantee the behaviour (Positive or negative) of the domestic help, clients can obtain a character certificate from the nearest police station or home police station by submitting the relevant documents to ensure future allegations. •
- 15. We never get into any bond or contract with domestic help. However it is an independent decision of client to get the work done from client and domestic help to work for client on monthly, yearly or any scheduled time basis. •
- 16. No replacement will be provided when direct salary is paid to the domestic help, salary is paid untimely, over burden of work is given to the domestic help and if there is any behavioural issues. •
- 17. Replacement Salary Hike: There may be increment or hike in domestic help salary from the first salary offered and it cannot be the same as offered previously. •
- 18. Replacement Policy: Service is limited to one year time. We can provide a maximum of 2 replacements during the first six month. (Minimum time for replacement in any /all condition is 30 working days from date requested via email only and we can send maximum of 3 candidates for interview throughout the period only) •
- 19. However if there is no replacement taken within 6 months time or have requested for replacement then it would be totally Instant Home Care decision to provide replacement or not during the next six months of time. •
- 20. No replacement in a year- In case of salary negotiation, misbehaviour, excess burden, untimely salary, multi person handling etc.. • So with the number of COVID cases continuing to rise across the country and the level of contagion spreading rising beyond sporadic outbreaks, is it the right time to call back the domestic help and utility service persons if need be? Precautious enough, you should avoid. However, if you can’t avoid, then the precautions to be taken must be optimal and devoid of any sort of humanistic carelessness. •
- 21. Keep spare masks for your help/utility serviceperson •
- 22. If the individual entering your home for the above purposes isn’t wearing the mask, then in best-case-scenario you should prefer to not take their services. But just in case, a mask should be the welcome fabric in these COVID-infested times and sanitizer/hand wash should be an immunity solution to be used first-hand while ensuring a safe social distance of five feet of course. •
- 23. Social distancing •
- 24. You and everyone else in the family must keep a safe social distance from anyone entering your home but is not your immediate family member. For the time being, the fact needs to be reemphasized that ‘social distancing is the social vaccine’ of the novel corona virus. •
- 25. Sanities the things used/touched by them •
- 26. Be it utensils or the portions of your curtain; sanitize everything which has come in contact with your domestic help or utility serviceperson. If this seems too much, then recall that this is the biggest health crisis you are confronting in your entire life so far, and these extreme situations demand extreme precautions. •
- 27. Maintain precautious hygienic eating standards •
- 28. Possibly, you have already increased your clean-the-veggies/fruits standards by now in the wake of coronavirus cases being recorded in the vegetable markets across the country. Henceforth, if you happen to receive some edible item from your domestic help or utility serviceperson – be extra cautious. •
- 29. Act as a family to your domestic help •
- 30. The country is going through such a critical period when the people lying at the underprivileged strata are most vulnerable. Act as a morale booster to your domestic help; to stimulate a positive mental positioning needed the most to overcome these tumultuous times. •
- 31. We never get into any bond or contract with Commercial housekeeping / household staff / Housing utility manpower’s, However it is an independent decision of client to get the work done for them and domestic help to work for client on hourly, daily, monthly, yearly or any scheduled time basis. •
- 32. We are committed to provide facility management / household services and don’t guarantee the behaviour (Positive or negative) of the domestic help/maintenance/repair staff, clients can obtain a character certificate from the nearest police station or home police station by submitting the relevant documents to ensure future allegation
Announcement
We Are Not Responsible If Any One Booked a Service In The Name Of Instant Home Care We Only Responsible If You Booked Service Through Our Helpline No: +917042075400 +919576025260 Send Your Query Through Our WhatsApp Helpline Numbers.